Last update: 2 July 2020

FAQs

What does the coronavirus mean for your stay in Flims Laax Falera? Here you will find some answers to the most frequently asked questions.

What is the situation like in Flims Laax Falera?

Services in the destination were resumed in compliance with the  precautionary measures for the respective sectors. The lifts from Flims, Laax and Falera base stations operate daily. The bathing area at Lake Cauma is also open to guests. Check out more live information on the INSIDE LAAX app or on www.laax.com/live

 

Is there anything to be considered when using the mountain lifts?

Generally, the same rules apply to the cable cars as to public transport.  Wherever possible, a distance of 1.5 m should be kept. In addition, as of 6 July 2020, wearing a mask is mandatory. This applies to the cable cars Stargels-Grauberg and Laax Murschetg-Crap Sogn Gion, but not to the open chair lifts Foppa, Naraus and Falera. Masks can be purchased at the ticket offices and guest information offices for CHF 1. Guests without masks may not be transported in the cable cars. Disinfectants are available for use. If possible, tickets should be purchased online to avoid contact points. Those who prefer to use the ticket office are kindly asked to pay via contactless payment. The other rules of the FOPH are to be observed at all times.

 

Is there a limitation on the number of passengers in the cable car?

No, currently there is no restriction on the number of passengers in the cable car. However, the cable car runs more frequently if necessary to avoid cowds (not only every half hour).

 

Where can you get a mask?

Masks are available at the ticket offices for the cost of CHF 1 per piece.

 

Are the employees of the touristic establishments tested?

No, not as a general rule. In accordance with current practice in Switzerland, only people with an immediate suspicion of infection are tested.

 

How can hygiene be guaranteed?

To meet the increased hygiene requirements, all cleaning intervals have been intensified. Surfaces are regularly disinfected, including door traps and sanitary facilities.

 

Do the establishments in the destination have protection concepts?

Yes, all establishments - gastronomy, hotels, retail trade, mountain railways and bathing establishments - have a protection concept and implement it. The situation is continuously reassessed and adjustments are made if necessary.

 

Which events of the summer season will not take place?

The execution of all events of the summer season depends on the further course of the Corona crisis. However, it can already be said with certainty that the following events will not take place:

  • Flimser Dorf- und Gewerbefest
  • Kinderfest Laax
  • LAAX Vintage Days
  • Cuors da Flem
  • TCS Glamping
  • Discovery Days
  • Swiss Individual Chess Championships
  • Concert at Lake Laax with "die Grubertaler"

 

What restrictions do I have to expect during my stay?

Together with the successive easing of restrictions decided by the Federal Council for leisure activities and catering, protection concepts have also been adopted for different types of businesses. For example, there may be a restriction on the number of people in certain establishments. These and other measures ultimately serve to protect all of us and should not be a major impediment to a stay in Flims Laax Falera.

 

Is there a general obligation to wear a mask in Flims Laax Falera?

No, there is no general obligation to wear masks in public places. Of course it is up to you to wear a mask to protect yourself and others.
However, from 6 July 2020, a mask will be mandatory for public transport, which includes closed cable cars.

 

I plan to spend my summer holidays in Flims Laax Falera. Can I cancel my booking free of charge if the federal and cantonal authorities impose renewed restrictions?

At the time of booking, a contract with the accommodation (hotel or holiday apartment) is concluded. Therefore, in case of cancellation, the general terms and conditions of the accommodation provider come into force. These can vary depending on the accommodation provider.

 

I have a TOPCARD, what happens if the ski area has to be closed again?

The all-year TOPCARD card now includes pandemic coverage. This ensures that in the event of a new order to close the area, the sales price will be refunded proportionately. This also applies to TOPCARDs which have already purchased until now. More information about the TOPCARD and the pandemic coverage can be found here: www.topcard.info

 

Where can I find official information about the Coronavirus?

The Federal Office of Public Health and the Canton of Graubünden provide continuous information on the current state of affairs.

Canton of Graubünden

Federal Office of Public Health

Contact

Our Guest Care Team will be happy to answer any further questions about your stay in Flims Laax Falera.

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