Together for a great summer

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General Information

Here in LAAX, we want to provide a safe and unforgettable mountain experience to all, that is why we have focused on "digital first". Tickets are available via the INSIDE LAAX app or in the webshop.

The obligation to wear mouth nose covers outdoors and in outdoor areas of public facilities has been abolished as of 26 June 2021. Mouth nose covers are no longer required on chairlifts and when queuing outdoors, but must still be worn indoors, in gondola halls and on gondola lifts.

Since Monday, 13 September 2021, restaurants and bars may only be visited by vaccinated, recovered or negatively tested persons. A valid certificate must be shown when entering. The certificate obligation for restaurants also applies to the Freestyle Academy, fitness centres, indoor swimming pools, cinemas, concerts and other public facilities.

In order to ensure that nobody stays hungry, various restaurants still offer a take away or delivery service. For selected restaurants you can order your meal directly via the INSIDE LAAX app.

With simple rules, mutual consideration and a few small adjustments to our routine, nothing will stand in the way of an unforgettable mountain experience.

All you need to know

Digital first -  tickets only available online​

Buying your ticket online avoids crowds and gets you onto the mountain faster: a better guest experience with more security. This is why we have decided to offer tickets only online, ensuring we can limit the number of tickets if the situation arises as we want to offer our guests a safe mountain experience at all times.

Buying online is very easy: select your ticket and date in the INSIDE LAAX app or at the webshop, then enter your keycard or SwissPass or alternatively book a​ keycard. Collect your ticket at one of the pick-up stations at the base stations and immediately walk to the lifts. This way you can book your day on the mountain from the comfort of your sofa and if you book early, you can be sure of the best price.

Step-by-step instructions

Conduct in the lifts - Mouth-nose cover
Mouth nose covers are no longer required on chairlifts and when queuing outdoors, but must still be worn indoors, in gondola halls and on gondola lifts.

Safety measures in the lifts
The number of guests in closed cabins (gondolas, cable cars) is limited to 2/3 of the maximum capacity. In closed lifts (cable cars, gondolas) the windows should be kept open if possible, for better ventilation. If there are only few guests, seats should be left vacant. The lifts will run continuously to optimise the flow of guests and reduce waiting times. Please note that cable cars are regularly disinfected by hand.​

Behavior while queuing
A distance of at least 1.5 meters must be maintained in all queuing situations. In the INSIDE LAAX app you can see exactly how many people are waiting in line at any given lift ensuring that you can cleverly avoid crowded areas.

All guests of the destination have the possibility to take tests which are subject to a fee.

Further Information; Safe Mountain COVID-19 test concept

From Saturday, 26 June, further relaxations will apply at the restaurants;

Restaurant Terraces / Outdoor areas
In outdoor areas, the restriction on the size of groups of guests and the obligation to sit when consuming is lifted. The distance between the groups of guests must also be observed here. Contact details no longer have to be collected outside.

Restaurant indoor areas
In indoor areas, seating is compulsory during consumption, as before, and the distance between groups must be maintained. No limit on group size per table. Contact details will continue to be collected, but one contact per group is sufficient. The mask must also continue to be worn, except when you are sitting at a table.

See which restaurants are currently open for you here;
Restaurants in the valley
Restaurants on the mountain

Take Away
Various restaurants on the mountain and in the valley offer a large take away offer.

Delivery Service​
If you don't want to bother stepping outside the door after a long day on the slopes, there are numerous restaurants with a delivery service. At the four Ghost Kitchen restaurants you can order your desired menu directly at home via the INSIDE LAAX app.

Hotels and holiday flats may continue to welcome guests - and also cater for them in their own restaurants.

In all indoor areas - also in hotels - a mouth and nose cover must be worn. Further information such as GTCs and protection concepts can be obtained by guests directly from the respective hotel or accommodation facility.

We strongly recommend our guests to arrange travel insurance prior to travel.

The shops of the destination are open.

Behaviour in shops

A mouth-nose cover must be worn in all indoor areas, including all shops and rental facilities.​

Rental equipment​

The rental of sports equipment such as bikes works as usual. The rental equipment is thoroughly cleaned and disinfected after each use. Employees work with gloves if necessary, but always with mouth-nose cover. ​ ​

Further information​

Further information can be found directly at the respective establishment.

In case of doubt and/or symptoms of an infection with COVID-19, we kindly ask our guests to stay in their room and to inform the reception (if staying in a hotel). Further information and a Coronavirus check can be found on the website of the Federal Office of Public Health. Doctors within the destination:

Emergency doctor Trin Flims Laax Falera

Doctors in Flims

Dr. Med. Durisch Ragettli​
Tel. 081 911 12 07

Dr. Med. Peter Reiser​
Tel. 081 911 13 13

Hausarztpraxis Prediger
Tel. 081 911 10 55


Doctors in Laax

Dr. Med. Josef Bürki​
Tel. 081 921 48 48​


Infoline of the Federal Office for Public Health

Tel. 058 463 00 00

Bike School​

For courses at LAAX School, parents and accompanying persons as well as children aged 12 and over must wear a mouth-nose cover* at the meeting points. This also applies in the lifts and when entering and leaving the restaurants. Course participants, including those under the age of 12, are generally recommended to wear a mouth-nose cover*. The obligation to cover your mouth and nose does not apply during the lessons on the bike. We ask our guests to stay at home if symptoms of illness occur.​

Ami Sabi Summer Wonderland/Workshop

At the meeting point or when entering the Workshop to drop off and collect children parents/accompanying persons have to wear a mask.

Crèche​

The wearing of Mouth-Nose cover is also required when dropping off and picking up children at the crèche. Children will also be given a fever test when they enter; if the temperature is high, the child cannot be admitted.

For more information visit laaxschool.com

Links

Here you can find helpful links to official COVID-19 information:

Federal Office of Public Health (FOPH)

Kanton Graubünden

Q & A

Here you can find some answers to your questions about Covid-19.

FAQ

 

If you have any questions, please contact the COVID-19 competence centre.

covid@laax.com

+41 (0)76 470 70 32

Contact

If you have any further questions about your stay in Flims Laax Falera, our Guest Care Team will be happy to assist you.

 

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