Together for a great winter

This page is constantly updated and expanded.

General Information

All 28 lifts, 224 kilometres of slopes, 4 snow parks and mountain restaurants are waiting to be experienced. Thanks to well thought-out protective measures, (almost) nothing will be missed.​

Here in LAAX, we want to provide a safe and unforgettable mountain experience to all, that is why we have focused on "digital first". This winter, day and half-day tickets are available exclusively via the INSIDE LAAX app or in the webshop. The number of one-day and half-day tickets is limited. Please check the availability for the desired day before your trip.

A mouth-nose cover must be worn in all indoor, queuing and transport situations. Ensuring you can move freely and safely on the mountain.

The closure of all restaurant and catering establishments has been extended until at least 22nd of March. In order to ensure that nobody stays hungry, various restaurants offer a take away or delivery service. For selected restaurants you can order your meal directly via the INSIDE LAAX app.

With simple rules, mutual consideration and a few small adjustments to our routine, nothing will stand in the way of an unforgettable mountain experience this winter.

All you need to know

Digital first - day and half-day tickets only available online​

Buying your ticket online avoids crowds and gets you onto the mountain faster: a better guest experience with more security. This is why we have decided to offer day and half-day tickets only online for the upcoming winter season, ensuring we can limit the number of tickets if the situation arises as we want to offer our guests a safe mountain experience at all times.

Buying online is very easy: select your ticket and date in the INSIDE LAAX app or at the webshop, then enter your keycard or SwissPass or alternatively book a​ keycard. Collect your ticket at one of the pick-up stations at the base stations and immediately walk to the lifts. This way you can book your day on the mountain from the comfort of your sofa and if you book early, you can be sure of the best price.

Step-by-step instructions

Whenever the weather permits, all lifts and slopes are open. The regular operating hours will be at 8.30 a.m. from the Flims, Laax and Falera valley stations. Especially on peak days, provided weather and snow conditions permit, lift operations for skiers and snowboarders will start earlier in order to optimise the flow of guests.

All guests of the destination have the possibility to take tests which are subject to a fee.

Further Information; Safe Mountain COVID-19 test concept

Conduct in the lifts - Mouth-nose cover
Mouth-nose cover must be worn in all the lifts. This applies from the moment you enter the waiting area, within all indoor areas and transport situations. Hygiene masks, medical face masks and industrial textile masks/community masks are considered as mouth-nose-coverings as long as they comply with the recommendation of the Swiss National COVID-19 Science Task Force.

Scarves, neckerchiefs and visors do not provide sufficient protection against transmission. Appropriate round scarves for winter sports are available at the Flims and Laax valley stations in Das Original, as well as in the rental stores on the mountain and in the valley.

ATTENTION: People without mouth-nose cover will not be transported (except for persons with a medical certificate and children under 12 years). Failure to comply may result in ticket revocation. Further information can be found in the terms and conditions.

Safety measures in the lifts
The number of guests in closed cabins (gondolas, cable cars) is limited to 2/3 of the maximum capacity. In closed lifts (cable cars, gondolas) the windows should be kept open if possible, for better ventilation. If there are only few guests, seats should be left vacant. The lifts will run continuously to optimise the flow of guests and reduce waiting times. Please note that cable cars are regularly disinfected by hand.​

Behavior while queuing
A distance of at least 1.5 meters must be maintained in all queuing situations. In the INSIDE LAAX app you can see exactly how many people are waiting in line at any given lift ensuring that you can cleverly avoid crowded areas.

Take Away
Until further notice, indoor areas and terraces of restaurants on the mountain and in the valley remain closed. Only hotels may continue to cater for their guests - but not for external guests.
Catering is nevertheless provided Until then, various restaurants on the mountain and in the valley offer a take away offer.

 

Delivery Service​
If you don't want to bother stepping outside the door after a long day on the slopes, there are numerous restaurants with a delivery service. At the four Ghost Kitchen restaurants you can order your desired menu directly at home via the INSIDE LAAX app.

Bars​
Like all catering establishments, the destination's bars will remain closed until further notice.

Nightlife​
The clubs in the destination - namely the Riders Club and Arena Club - will remain closed for the winter season. The safety of our employees, guests and locals is our top priority. Leaving us to concentrate all together on the actual party: the winter experience on the mountain.​

Hotels and holiday flats may continue to welcome guests - and also cater for them in their own restaurants.

In all indoor areas - also in hotels - a mouth and nose cover must be worn. Further information such as GTCs and protection concepts can be obtained by guests directly from the respective hotel or accommodation facility.

We strongly recommend our guests to arrange travel insurance prior to travel.

Shops selling non-essential goods remain closed until end of February. The rental stations will remain open.

Behaviour in shops

A mouth-nose cover must be worn in all indoor areas, including all shops and rental facilities.​

Rental equipment​

The rental of winter sports equipment works as usual. The rental equipment is thoroughly cleaned and disinfected after each use. Employees work with gloves if necessary, but always with mouth-nose cover. ​ ​

Further information​

Further information can be found directly at the respective establishment.

Ski & Snowboard School​

For courses at LAAX School, parents and accompanying persons as well as children aged 13 and over must wear a mouth-nose cover* at the meeting points. This also applies in the lifts and when entering and leaving the restaurants. Course participants, including those under the age of 13, are generally recommended to wear a mouth-nose cover*. The obligation to cover your mouth and nose does not apply during the lessons on the slopes. Announcements of rank will take place without spectators. We ask our guests to stay at home if symptoms of illness occur.​

Crèche​

The wearing of Mouth-Nose cover* is also required when dropping off and picking up children at the crèche. Children will also be given a fever test when they enter; if the temperature is high, the child cannot be admitted.

For more information visit laaxschool.com

The safety of our employees, guests and locals is our top priority. Therefore this year we have decided to hold events without parties and side events. Nevertheless, with necessary adjustments and under application of appropriate protection concepts, the following outdoor events shall take place (subject to change):

LAAX OPEN 2021, 19-23 January 2021​
The LAAX OPEN was held successfully and safely. You can find more information on the LAAX OPEN event website.

In case of doubt and/or symptoms of an infection with COVID-19, we kindly ask our guests to stay in their room and to inform the reception (if staying in a hotel). Further information and a Coronavirus check can be found on the website of the Federal Office of Public Health. Doctors within the destination:

Emergency doctor Trin Flims Laax Falera

Doctors in Flims

Dr. Med. Durisch Ragettli​
Tel. 081 911 12 07

Dr. Med. Peter Reiser​
Tel. 081 911 13 13

Hausarztpraxis Prediger
Tel. 081 911 10 55


Doctors in Laax

Dr. Med. Josef Bürki​
Tel. 081 921 48 48​


Infoline of the Federal Office for Public Health

Tel. 058 463 00 00

Links

Here you can find helpful links to official COVID-19 information:

Federal Office of Public Health (FOPH)

Kanton Graubünden

Q & A

Here you can find some answers to your questions about Covid-19.

FAQ

 

If you have any questions, please contact the COVID-19 competence centre.

covid@laax.com

+41 (0)76 470 70 32

Contact

If you have any further questions about your stay in Flims Laax Falera, our Guest Care Team will be happy to assist you.

 

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