Together for a great winter

This page is constantly updated and expanded.

General Information

Winter is just around the corner - a winter full of new possibilities. All 28 lifts, 224 kilometres of slopes, 4 snow parks and mountain restaurants are waiting to be experienced. Thanks to well thought-out protective measures, (almost) nothing will be missed.​

Here in LAAX, we want to provide a safe and unforgettable mountain experience to all, that is why we have focused on "digital first". Day and half-day tickets are available this winter exclusively via the INSIDE LAAX app or in the webshop. If the situation arises these changes will allow us to offer an uncomplicated quota system, so that we can offer you the maximum mountain experience at all times.

We have also decided to take a simple precaution: a mouth-nose cover must be worn in all indoor, queuing and transport situations. Ensuring you can move freely and safely on the mountain.
In the three largest self-service restaurants - Vorab, Nagens and GALAAXY - a new gastronomic experience awaits: You can now order your food exclusively via the app or from the ordering machines and it will be brought directly to your table. In this way we reduce the movement of people within the restaurants and minimise the risk of infection.

With simple rules, mutual consideration and a few small adjustments to our routine, nothing will stand in the way of an unforgettable mountain experience this winter.

All you need to know

Digital first - day and half-day tickets only available online​

Buying your ticket online avoids crowds and gets you onto the mountain faster: a better guest experience with more security. This is why we have decided to offer day and half-day tickets only online for the upcoming winter season, ensuring we can limit the number of tickets if the situation arises as we want to offer our guests a safe mountain experience at all times.

Buying online is very easy: select your ticket and date in the INSIDE LAAX app or at the webshop, then enter your keycard or SwissPass or alternatively book a​ keycard. Collect your ticket at one of the pick-up stations at the base stations and immediately walk to the lifts. This way you can book your day on the mountain from the comfort of your sofa and if you book early, you can be sure of the best price.

Step-by-step instructions

Whenever the weather permits, all the lifts and ski pistes will be in operation. The operating hours will be at 8.30 a.m. from the Flims, Laax and Falera valley stations. During peak and busy times, the opening hours will be extended to optimise the flow of guests and the lifts will start operating from the valley stations as early as possible - for all guests. In addition, on selected weekends there will be an Early Bird offer which offers exclusive early access to the mountain and without queuing. Information on Early Bird offers and special opening hours will be provided no later than 4 p.m. on the previous day via the INSIDE LAAX app and other digital channels.​

Conduct in the lifts - Mouth-nose cover
Mouth-nose cover must be worn in all the lifts. This applies from the moment you enter the waiting area, within all indoor areas and transport situations. Hygiene masks, medical face masks and industrial textile masks/community masks are considered as mouth-nose-coverings as long as they comply with the recommendation of the Swiss National COVID-19 Science Task Force.

Scarves, neckerchiefs and visors do not provide sufficient protection against transmission. Appropriate round scarves for winter sports are available from beginning of December at the Flims and Laax valley stations in Das Original, as well as in the rental stores on the mountain and in the valley.

ATTENTION: People without mouth-nose cover will not be transported (except for persons with a medical certificate and children under 12 years). Failure to comply may result in ticket revocation. Further information can be found in the terms and conditions.

Safety measures in the lifts
In closed lifts (cable cars, gondolas) the windows should be kept open if possible, for better ventilation. If there are only few guests, seats should be left vacant. The lifts will run continuously to optimise the flow of guests and reduce waiting times. Please note that cable cars are regularly disinfected by hand.​ Currently there is no limitation on the number of passengers.

Clever on the move
In the INSIDE LAAX app you can see exactly how many people are queuing at any given lift ensuring that you can cleverly avoid crowded areas.

Operation and opening hours​
All mountain restaurants comply fully with the distance regulations required by the FOPH. Due to the resulting capacity restrictions and in order to better distribute the number of guests, additional catering facilities in the form of pop-up restaurants and outdoor BBQ's will be set up. At the base stations this season, various restaurants await hungry winter sports enthusiasts with an extended lunch offer.​ Where possible, we recommend booking a table in advance via INSIDE LAAX app.​ ​

Behaviour in the restaurants​ ​
In all indoor areas - including catering establishments - a mouth-nose cover must be worn. The mouth-nose cover can be taken off when seated. Hygiene masks, medical face masks and industrial textile masks/community masks are considered as mouth-nose covers, provided they comply with the recommendations of the Swiss National COVID-19 Science Task Force. Normal scarves, neckerchiefs and visors do not provide sufficient protection against transmission. Appropriate round scarves for winter sports are available at the Flims and Laax valley stations in the original, as well as in the rental stores on the mountain and in the valley.

Self & Service - former self-service restaurants​
In time for the opening of the season, guests can expect a new gastronomic experience in the former self-service restaurants GALAAXY, Vorab and Nagens. In order to offer the guests more security, comfort and variety, self-service in the traditional sense is something in the past. Now, orders can be made via the INSIDE LAAX app or the ordering machines and the food is brought directly to your table.

Learn more

Delivery Service​
If you don't want to set foot out of the door after a long day on the slopes, our delivery service via the INSIDE LAAX app will bring the menu of your choice directly to your home.

Bars​
The bars in the destination are open this winter offering a relaxed lounge atmosphere with consumption only at the tables. Admission is therefore limited. A mouth-nose cover must be worn up to the assigned seating or standing area.

Nightlife​
The clubs in the destination - namely the Riders Club and Arena Club - will remain closed for the upcoming winter season. The safety of our employees, guests and locals is our top priority. Leaving us to concentrate all together on the actual party: the winter experience on the mountain.​

In all indoor areas - also in hotels - a mouth and nose cover must be worn. Further information such as GTCs and protection concepts can be obtained by guests directly from the respective hotel or accommodation facility.

We strongly recommend our guests to arrange travel insurance prior to travel.

Behaviour in shops

A mouth-nose cover must be worn in all indoor areas, including all shops and rental facilities.​

Rental equipment​

The rental of winter sports equipment works as usual. The rental equipment is thoroughly cleaned and disinfected after each use. Employees work with gloves if necessary, but always with mouth-nose cover. ​ ​

Further information​

Further information can be found directly at the respective establishment.

Ski & Snowboard School​

For courses at LAAX School, parents and accompanying persons as well as children aged 13 and over must wear a mouth-nose cover* at the meeting points. This also applies in the lifts and when entering and leaving the restaurants. Course participants, including those under the age of 13, are generally recommended to wear a mouth-nose cover*. The obligation to cover your mouth and nose does not apply during the lessons on the slopes. Announcements of rank will take place without spectators. We ask our guests to stay at home if symptoms of illness occur.​

Crèche​

The wearing of Mouth-Nose cover* is also required when dropping off and picking up children at the crèche. Children will also be given a fever test when they enter; if the temperature is high, the child cannot be admitted.

For more information visit laaxschool.com

The safety of our employees, guests and locals is our top priority. Therefore this year we have decided to hold events without parties and side events. Nevertheless, with necessary adjustments and under application of appropriate protection concepts, the following outdoor events shall take place (subject to change):

Opening Event, 12-13 December 2020​

At the opening event this year we focus on sport instead of parties. More information will follow - stay tuned!


LAAX OPEN 2021, 19-23 January 2021​

We don't have to do without the ultimate snowboard event this year either. But we will have to do without the side events. For more information about the LAAX OPEN visit our event website.


Other events that are expected to take place:

  • SuddenRush Banked Slalom​
  • KIDS LAAX OPEN​
  • Vans Hi-Standard​

In case of doubt and/or symptoms of an infection with COVID-19, we kindly ask our guests to stay in their room and to inform the reception (if staying in a hotel). Further information and a Coronavirus check can be found on the website of the Federal Office of Public Health. Doctors within the destination:

Ärzte in Flims Dr. Med. Durisch Ragettli​
Tel. 081 911 12 07
Dr. Med. Peter Reiser​
Tel. 081 911 13 13
Ärzte in Laax Dr. Med. Josef Bürki​
Tel. 081 921 48 48​
 
Infoline des BAG Tel. 058 463 00 00  

Links

Here you can find helpful links to official COVID-19 information:

Federal Office of Public Health (FOPH)

Kanton Graubünden

Contact

If you have any further questions about your stay in Flims Laax Falera, our Guest Care Team will be happy to assist you.

 

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