Customer Service Center

Questions? We've got the answers

Need more information or want to learn more about the skiing or hiking area, the region or the latest offers and additional services in Flims Laax Falera? Here you will find the most important points of contact as well as further information.

Contacts

Reservation

If you have any questions about hotels, holiday apartments, packages, transport or group requests, please contact our reservation team.

Flims Laax Falera Reservation
Via Nova 62
CH-7017 Flims-Dorf
Telefon +41 (0) 81 927 77 11
E-Mail reservation@flf.ch

Feedback

If you have any feedback, suggestions or questions about the Inside LAAX app, please contact our feedback team.

Feedback
FAQ Zendesk
Request feedback@laax.com

SOS

For emergencies on the mountain, please contact our SOS headquarters.

SOS Headquarters
CH-7032 Laax
Phone +41 (0)81 927 74 00

Guest information offices

Flims

Tel.: +41 81 920 92 00 / +41 81 927 77 20
E-Mail: info@flimslaaxfalera.ch
Via Nova 62, 7017 Flims


19 August - 20 October 2019

Mon - Fri: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 12 p.m. / 1 p.m. - 4 p.m.
Sundays closed


21 October - 20 December 2019

Mon - Fri: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 4 p.m.
Sundays closed


21 December 2019 - 13 April 2020

Mon - Fri: 8 a.m. - 12 p.m. / 1.30 p.m. - 5.30 p.m.
Sat: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 4 p.m.
Sundays closed


Special opening hours Christmas

24 December: 8 a.m. - 4 p.m.
25 December: closed
29 December: 8.30 a.m. - 12 p.m.
31 December: 8.30 a.m. - 12 p.m. / 1 - 4 p.m.
1 January: 10 a.m. - 12 p.m. / 1 - 4 p.m.

Laax

Tel.: +41 81 920 92 00 / +41 81 927 77 40
E-Mail: info@flimslaaxfalera.ch
Via Principala 60b, 7031 Laax

 

19 August - 20 October 2019

Mon - Fri: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 12 p.m. 
Sunday closed


21 October - 20 December 2019

Mon - Fri: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 12 p.m. 
Sunday closed


21 December 2019 - 13 April 2020

Mon - Fri: 8.30 a.m. - 12 p.m. / 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 12 p.m. 
Sunday closed


Special opening hours Christmas

24 December: 8.30 a.m. - 12 p.m. / 1 - 4 p.m. / 5.45 p.m. torch distribution
25 December: closed
28 December: 8.30 a.m. - 12 p.m. / 1 - 4 p.m.
29 December: 8.30 a.m. - 12 p.m.
31 December: 8.30 a.m. - 12 p.m. / 1 - 4 p.m.
1 January: 10 a.m. - 12 p.m. / 1 - 4 p.m.

Falera

Tel.: +41 81 920 92 00 / +41 81 927 77 30
E-Mail: info@flimslaaxfalera.ch
Via Principala 45c, 7153 Falera

 

19 August - 20 October 2019
Mon - Fri: 9 a.m. - 11.30 a.m. / 1.30 p.m. - 5 p.m.
Sat: 9 a.m. - 11.30 a.m.
Sundays closed


21 October - 20 December 2019
Mon - Fri: 9 a.m. - 11.30 a.m. / 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 11.30 a.m.
Sundays closed


21 December - 13 April 2020
Mon - Fri: 8.30 a.m. - 11.30 a.m. / 1.30 p.m. - 5.30 p.m.
Sat: 8.30 a.m. - 11.30 a.m. / 1.30 p.m. - 5.30 p.m.
Sun: 1.30 p.m. - 5.30 p.m.

Special opening hours Christmas

24 December: 8.30 a.m. - 11.30 a.m. / 1.30 - 4 p.m.
25 December: closed
31 December: 8.30 a.m. - 11.30 a.m. / 1.30 - 4 p.m.
1 January: 1.30 - 5.30 p.m.

Here you can find helpful material for download

 

  Flims Laax Falera Guide
 

  Hiking Guide
 

  Bike Guide
 

  Pinut via ferrata
 

  Guest card discounts summer
 

  E-Bike Guide (to follow)
 

Lost and found

Lost property is normally handed in at the guest information desk in Laax. The restaurants collect the lost property independently and bring it to the municipality once a month.

[Translate to englisch:] LAAX Giftcard

LAAX Gift card

With the LAAX gift card from the Weisse Arena Gruppe, you can make your friends' and family's day. The LAAX gift card can be redeemed at selected businesses belonging to the Weisse Arena Gruppe and at other businesses. You can top it up with any amount starting from CHF 50, and it is then valid for a period of five years.

Order online

You can get the LAAX Gift card here:

  • Cable car ticket offices
  • Guest Information offices
  • signinahotel
  • Peaks Place Apartment-Hotel & Spa Reception
  • LAAX RENTAL
  • Burtonstore
  • LAAX SCHOOL
  • By telephone on +41 (0)81 927 70 07. Please note that advance payment by credit card is required in this case.

Businesses accepting the LAAX gift card

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