Customer Service Center

Questions? We've got the answers

Need more information or want to learn more about the skiing or hiking area, the region or the latest offers and additional services in Flims Laax Falera? Here you will find the most important points of contact as well as further information.


Guest information

For all information about planning your holiday in Flims Laax Falera.


Guest information
Via Nova 62
CH-7017 Flims
Phone +41 (0) 81 920 92 00
E-Mail [email protected]



If you have any questions about hotels, holiday apartments, packages, transport or group requests, please contact our reservation team.

Flims Laax Falera Reservation
Via Nova 62
CH-7017 Flims-Dorf
Phone +41 (0) 81 927 77 11
E-Mail [email protected]


If you have any feedback, suggestions or questions about the LAAX app, please contact our feedback team.


Email [email protected]



For emergencies on the mountain, please contact our SOS headquarters.

SOS Headquarters
CH-7032 Laax
Phone +41 (0)81 927 74 00

Emergency service doctors

For emergencies in the valley, call the number below. The number is always set to the doctor on duty.

On-call service
Phone 0848 17 17 17


LAAX Gift card

With the LAAX gift card from the Weisse Arena Gruppe, you can make your friends' and family's day. The LAAX gift card can be redeemed at selected businesses belonging to the Weisse Arena Gruppe and at other businesses. You can top it up with any amount starting from CHF 50, and it is then valid for a period of five years.

Order online


You can get the LAAX Gift card here:

  • Cable car ticket offices
  • Guest Information offices
  • signinahotel
  • LAAX Rental
  • Burtonstore
  • LAAX School

Business accepting the LAAX gift card

Helpful material about winter in
Flims Laax Falera for download


 Flims Laax Falera Guide winter

  Slope map winter (mobile / desktop)



  Winter hiking map (mobile / desktop)

  Location map

Helpful material about summer in
Flims Laax Falera for download


  Hiking Guide (mobile / desktop)

  Bike Guide (mobile / desktop)

  Senda dil Dragun (mobile / desktop)

  Pinut Via Ferrata (desktop)

  Culinary Trails (mobile / desktop)






  Trutg dil Flem (mobile / desktop)

  Archery Park (mobile / desktop)

  Connbächli (mobile / desktop)

  Town map

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Congedi Winter 2023/24

Lost and found

The mountain railway information in Flims and Laax as well as the restaurants, take the found objects once a month to the appropriate municipalities (Flims, Laax Falera), where the found objects are stored accordingly. Items left on the shuttle bus are kept at the Flims post office.